After the pandemic, most organizations worth their salt talk about digital transformation across sectors.
Here is a close look at the top 3 companies that successfully carried out digital transformation.
3 companies
1. DHL will spend more than $2 billion from 2021-2025 on its digital initiative. Their primary goal is to establish seamless, fast & adaptive delivery and improve the customer experience at every touchpoint through their state-of-the-art Advanced Quality Control Center (AQCC).
2. IKEA underwent a complete digital overhaul. It based its digital transformation journey on 3 pillars – simplifying IT infrastructure, combining physical & digital processes, and digitizing internal and external individual processes. IKEA’s customers can now use AR/VR to create AI-based custom home interiors and get a feel of any item in their home.
3. LEGO created a data repository, shared it across teams, & allowed access to develop actionable insights. Next, it leveraged user requirements by including its target users in designing LEGO products. The company produced movies and games to build its user base, rather than a product focused on creating an experience through its digital ecosystem.
Digital transformation occurs when Management, Business, and IT come together to create a trifecta of magic which is possible through woke leadership, a creative workforce, and strong business goals